Resource Center Secure Message PLEASE NOTE: To protect your account information please utilize our secure messaging to connect with client support. The secure message center is accessed via InBusiness Online Banking. Messages received before 1:00 p.m. local time will be responded to that same business day. Phone COMMERCIAL SERVICE AND SUPPORT - FOR YOUR DAILY BANKING NEEDS: Available Monday-Friday, 8:00 a.m. – 7:00 p.m. Central Time Toll-Free: 877.812.1561877.812.1566877.812.1564877.251.1953877.835.4183877.812.1558877.812.1565877.812.1560877.812.1568877.812.1563877.812.1559. Schedule 1:1 Training Appointment Click Here to schedule a one-on-one training appointment to allow us to provide you system training. The best way to select the date and time for your training is to choose a time you plan to complete a live transaction with ACH, Wire or Positive Pay. Retail Online Banking AgreementsShould you have any questions on the Retail Agreements, please call 877.280.1855Consumer Online and Mobile Banking Agreement and Disclosure eStatement, Communications and Documentation Delivery Service Agreement and DisclosureTreasury Management and Commercial Card Important InformationImportant Timelines/Processing WindowsImportant Timelines/Processing WindowsImportant Timelines/Processing WindowsHTLF Bank Recommended Security ProceduresQuick Tip SFTP Guide Information ManagementInBusiness Online BankingQuick Tip: Getting Started - First Login to InBusinessQuick Tip: Token Activation InstructionsQuick Tip: Sending Secure Message via InBusinessUser Guide: InBusiness Online BankingBusiness Online and Mobile Banking Agreement and Disclosure - CurrentBusiness Online and Mobile Banking Agreement and Disclosure - CurrentHTLF ChargebacksHTLF Bank Chargebacks In Online BankingReporting & NotificationsQuick Tip: ACH NOC/Return ReportingQuick Tip: InBusiness Alert & Notification OptionsQuick Tip: InBusiness BAI Code DefinitionsFraud ManagementPositive PayQuick Tip: Check & ACH Positive Pay Exception ProcessingSpecifications: Payee Match Check GuidelinesLockboxLockbox User GuideLockbox Remittance SpecificationsLiquidityICS Getting Started Customer InstructionsICS Multifactor VerificationICS Sharing Instructions Job AidICS Statements Job AidPayablesACH PaymentsQuick Tip: ACH NOC/Return ReportingInstructions: ACH Bank Verification LetterInstructions: ACH Bank Verification LetterInstructions: ACH Bank Verification LetterSpecifications: ACH InBusiness Uploaded File SpecificationsBill PaymentUser Guide: Bill PaymentCommercial Credit CardQuick Tip: Sending Secure Message via eZBusinessAdmin User Guide: eZ Business Card ManagementUser Guide: eZCard User GuideWire Transfers: OutgoingDomestic Wire Template Import - Sample FileDomestic Wire Template Import - SpecificationsInternational Wire Template Import - Sample FileInternational Wire Template Import - SpecificationsChecks: Paper ChecksSpecifications: MICR - Magnetic Ink Character Recognition SpecificationsReceivableseDeposit - Remote DepositUser Guide: eDepositImage Cash LetterSpecifications: x9.37 Image Cash LetterACH ReceivablesQuick Tip: ACH NOC/Return ReportingInstructions: ACH Bank Verification LetterInstructions: ACH Bank Verification LetterInstructions: ACH Bank Verification LetterSpecifications: ACH InBusiness Uploaded File SpecificationsWire Transfers: IncomingInstructions: Incoming Wire Transfer InstructionsCash VaultLoomis Cash OrderingPreparing and Packaging Cash Vault DepositsVideo TrainingChecking, Transactions and ACHAdd New Check Issue FileSubmit New Issued Check FileVoid a CheckTransaction Reports of Daily Checks Issued SummaryTransaction Reports for Exception ItemsSystem ReportsExceptions Processing (ACH version)Check SearchAudit ReportsCreating an Issue File Import Profile (File Mapping)Transaction Filters/BlocksUser Setup (Client) - ACH versionACH Authorization RulesAdministrationUser OverviewAdding a New UserEditing & Deleting a UserManaging User RolesTransaction Rights for User RolesAllowed Actions: OperationsAllowed Actions: Draft AmountAllowed Actions: AccountsUser Role Policy TesterFeature Rights for User RolesAccount Rights for User RolesAllowed Actions OverviewPaymentsAdding a New UserUser Rights SetupRecipients OverviewRecipients Setup - ACH onlyRecipients Setup - Domestic wire onlyRecipients Setup - International wire onlyRecipients Setup - ACH & WireEditing or Deleting a RecipientManaging TemplatesCreating an ACH PaymentCreating an ACH ReceiptCreating an ACH BatchCreating an ACH CollectionCreating a Domestic WireCreating an International WireCreating Payroll, Multiple & Split PaymentsPayment from FileApproving or Cancelling Payments (No tokens)Tax Payments (No tokens)ACH Pass-ThruMobile AuthorizationsAlerts, Reports and SettingsAccount GroupingAccount PreferencesAccount NicknameChange Login IDChange PasswordSecure Delivery A (Email, phone, & text)Alerts OverviewAccount AlertsHistory AlertsOnline Transaction AlertsSecurity AlertsSecure Messages OverviewSending a Secure MessageLocationsAccessibility